This notice sets out the records spi9 deposit keeps about players in Bangladesh, why each one exists, and how to have it changed or removed. It covers the website, the Android app and the chat window. It is meant to be read once, in order, not skimmed for loopholes.
The account record starts with three details
You can walk through the lobby without an account. The file opens when you register: a mobile number, a password you choose, and your full name as printed on your National ID. Date of birth goes into the same form because accounts are only opened for people aged 18 or over. District and city help the payments desk send a bKash or Nagad transfer to the right queue.
After that the record grows on its own. Login times, the handset you used, the IP address it was given, the games you opened and the bets you placed. We keep these because a dispute about a spin or a cricket bet is settled with a log, not with anyone's memory of the evening.
spi9 deposit account fields and what each one is used for
The table below is the short version of our internal data map. If you ask for a copy of your record, these are the columns you will see, in roughly this order.
| Field | Why we hold it | Who can open it |
|---|---|---|
| Mobile number | Login, one-time codes, matching a wallet payment to the right account | Support, payments |
| Full name as on NID | Making sure the bKash or Nagad sender name belongs to the account holder | Payments |
| Date of birth | Confirms you are 18 or older before any bet is accepted | Compliance staff |
| ID document scan | Taken only for a first withdrawal or when a wallet name does not match | Review team |
| Deposit and withdrawal log | Settling disputes and applying bonus terms to the correct round | Payments, bonus team |
| Device and IP records | Spotting duplicate accounts opened to farm welcome bonuses | Security team |
The trail behind every deposit and withdrawal
Money arrives through bKash, Nagad, Rocket or a bank transfer. The wallet hands us a transaction ID, the sending number, the amount and the time. We store those four things and nothing more. Your wallet PIN is typed into the wallet app and never into our pages, and no member of staff will ask for it in chat.
The minimum deposit is ৳150 and it usually lands within about a minute. Withdrawals start at ৳1,500, normally finish in around 14 minutes, and stop at ৳240,000 a day on the base tier. Your first withdrawal is the point where we check that the wallet name matches the name on the account, which is why the name field has to be right from day one.
Who on our side can open your file
Access is split by job rather than handed out by seniority. Support agents see your profile and the last twenty transactions, so a chat question can be answered without passing you around. The payments desk sees the full money trail. The security team sees device and IP records when duplicate accounts are being looked into. Marketing sees counts, not phone numbers.
Game studios receive a session token and a player ID. They do not receive your mobile number, your name or your wallet history. We do not sell player lists, and there is no third-party advertising network running inside the app.
How long a record stays
Nothing stays forever, and nothing is deleted the same day it arrives. The pattern is simple: a record lives while it can still answer a question about money, access or a promise made in chat.
Profile, bets and game history. Held while the account is open, then moved to a read-only archive that only the payments and security desks can open.
Wallet and bank references. Kept until the oldest transfer on the account can no longer be questioned by a wallet or a bank.
ID documents. Removed once the withdrawal check they were sent for is closed and the 6-hour review window has passed.
Chat transcripts. Kept so a later agent can read what was agreed with you, including bonus terms settled in a conversation.
Cookies and what sits on your phone
One session cookie keeps you signed in. A second remembers whether you picked English and taka, so the payout page does not reset every visit. Clearing your browser removes both and you simply log in again. We do not place third-party advertising cookies on the login page.
The Android app (version 3.2.3, about 52 MB, Android 7.0 or newer) keeps a session token in the device keystore and caches the last lobby screen so it opens faster on a slow connection. Clearing app data signs you out and wipes the cache. Uninstalling removes both.
Asking for a copy, a correction or a closed account
Open live chat, which is staffed 24 hours a day, and say what you need. For a copy of your record we confirm the account is yours with a one-time code sent to the registered number, then hand over the extract in the same chat window.
A name typed wrong can be corrected with a photo of your National ID, passport or driving licence. Document review takes up to 6 hours, and the same window applies to a change of wallet number. We do not accept either request by phone call.
Closing an account is immediate for messages: bonus alerts and promotions stop the moment you ask. You can still request your payment history afterwards, and nothing in this notice blocks you from reopening later.
What we never ask for in chat
Your wallet PIN, a one-time code you just received, or a screenshot of your bKash balance. If a message asks for any of those, it is not from our support desk. Close it and start a fresh chat from the site.
spi9 deposit security, and the part that is yours
Traffic between your handset and our servers runs over TLS. Passwords are held as hashes, so no agent can read yours, not even to answer a "what is my password" question. Every staff lookup of a player file is written into an access log, and that log is reviewed when a dispute is escalated.
The rest is habit: a password you do not use elsewhere, a phone with a screen lock, and never sharing a one-time code with someone who says they are helping you claim a bonus.
When this notice changes
This page always carries the current version, so a bookmark here is enough to check it. If a change affects how payment data is shared or how long it is held, we post a note in your account before the new version applies. Using the account after that point means the updated notice covers you.
Privacy questions we answer most weeks
Do you keep my ID photo forever?
No. A document is stored while a withdrawal check or a name correction is open, and removed after the 6-hour review window closes. Later withdrawals on the same account are usually cleared from the existing record.
Can I play without giving a mobile number?
The number is both your login and the route your payout takes, so it cannot be skipped. One number can hold one account; a second account on the same number is closed when the duplicate is found.
Is my data shared with tipsters or other players?
Never. Nothing in your file is sold, rented or posted in a group. Game studios see a player ID and a session token only, never a name, number or payment history.
How do I stop bonus messages?
Ask in live chat and the account is flagged the same day. Play, deposits and withdrawals carry on as normal; only the promotional messages stop.
Still unsure about something on this page? Start a chat from the spi9 deposit home page, or go straight to the sign-up form at create your account if you are ready to play.